For high value items costing £300 and over, DPD have introduced a process where the consumer must provide a unique 4 digit PIN code to the driver to enable the driver to release the parcel to them. This only applies to orders from the UK mainland.
This process can be enabled for customers at account or SLID level.
An SMS number or Email address MUST be provided in the data for the PIN Code to be allocated.
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PIN Code In Shipping Notifications
| SMS | DPD APP | |
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Follow My Parcel Tracking
| IN-FLIGHT Tracking | OUT FOR DELIVERY Tracking |
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Doorstep Experience
Your PIN is required to receive your delivery.
Leave safe and deliver to neighbour options are disabled for PIN deliveries.
Doorstep Experience PIN Resend
If the consumer has lost or not received their PIN, the driver can re-send it whilst on the doorstep (once only to each
mobile/SMS in the data).
PIN Reminder Notification
| SMS | DPD APP | |
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PIN Unavailable
The DPD driver is prompted to re-send the PIN code, however if this still isn’t received, the driver will fail the stop. The parcel will follow the RFI process.
